Return and Refund Policy
Last Updated:[11/10/2024]
Thank you for shopping at Best Shop Furniture! We appreciate your business and want you to be completely satisfied with your purchase. If you are not satisfied with your order, please read our return and refund policy carefully.
Return Policy
Eligibility for Returns
You may return most new, unopened items within 2 days of delivery for a full refund. To be eligible for a return, your item must meet the following criteria:
– The item must be unused and in the same condition that you received it.
– The item must be in the original packaging, including all accessories, manuals, and documentation.
– Your receipt or proof of purchase must be included.
Non-Returnable Items
Certain types of items cannot be returned, including:
– Customized or personalized furniture
– Items that have been assembled or used
– Clearance items or special orders
If you are unsure about whether your item is eligible for return, please contact us at sales@bestshopfurniture.co.ke.
How to Return an Item
To initiate a return, please follow these steps:
1. Email us at sales@bestshopfurniture.co.ke to request a return authorization.
2. Provide your order number, item(s) you wish to return, and the reason for return.
3. Once approved, we will provide you with a return shipping address and any further instructions.
4. Pack the item securely in its original packaging, and include your receipt or proof of purchase.
5. Ship the item back to us using a trackable shipping service. You are responsible for return shipping costs unless the item was defective or incorrect.
Refund Policy
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund within **7 business days**. If your return is approved, we will process your refund to your original payment method. Kindly note that it may take additional time for your bank or credit card company to process the refund.
Deduction of Shipping Costs
Please note that original shipping costs are non-refundable, and you will bear the return shipping costs unless the return is a result of our error (e.g., wrong or defective item).
Exchanges
If you would like to exchange an item for a different item or size, please return the original item following the steps above, and then place a new order for the item you wish to receive.
Contact Us
For any questions or concerns about your return or refund, please contact us at:
Best Shop Furniture
Email: [sales@bestshopfurniture.co.ke](mailto:sales@bestshopfurniture.co.ke)
Phone: [Insert your phone number here, if applicable]
Thank you for shopping with us! Your satisfaction is our top priority, and we strive to make your shopping experience as smooth as possible.
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By using our website, you agree to our return and refund policy. Please ensure that you review this policy periodically for any updates.